Refund policy

Return & Refund Policy

At Heart Philosophy, your satisfaction matters to us. 

We want you to love every purchase. If something isn’t right, we’re here to help.

We offer 30-day returns on eligible non-personalized products and a 30-day quality guarantee on personalized items.

1. Returns on Regular Products

We accept returns on eligible non-personalized products within 30 days of delivery.

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.
  • Products must include their original packaging and accessories.
  • You must provide your order number or proof of purchase.
  • Returns must be approved before items are shipped back.

To request a return, contact us at support@heartphilosophy.com within 30 days of receiving your order.

Once your return is approved, we’ll provide instructions and the appropriate return address.

2. Personalized & Custom-Made Products

Personalized products, including custom photo bracelets, engraved jewelry, and other made-to-order gifts, are created specifically for you.

Because these items cannot be resold, personalized products are final sale once production begins.

We cannot accept returns or refunds for:

  • Changes of mind after production has started.
  • Incorrect photos or personalization details submitted by the customer.
  • Incorrect colors, sizes, or other options selected by the customer, when the order is produced as requested.

However, personalized items are still covered by our 30-Day Quality Guarantee.

3. Our 30-Day Quality Guarantee

If your order arrives damaged, defective, incorrect, or not as described, please contact us within 30 days of delivery.

We will review the issue and, where appropriate, offer a free replacement or refund.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the problem, when possible.

If we made a mistake with your personalization or sent the wrong item, we’ll make it right at no additional cost.

This guarantee does not limit any rights you may have under applicable consumer protection laws.

4. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

For personalized items, changes and cancellations are available only before production begins.

Once customization or production has started, we cannot guarantee changes or cancellation.

For non-personalized orders, we’ll do our best to accommodate cancellation requests before shipment. If the order has already shipped, our regular return policy applies.

5. Return Shipping

For approved returns of non-personalized items due to a change of mind, customers are responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect due to our error, Heart Philosophy will cover reasonable return shipping costs when a return is necessary.

Please do not send products to the original shipping address without contacting us first.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.

6. Refund Processing

Once we receive and inspect an approved return, we’ll notify you of the outcome.

Approved refunds will be issued to your original payment method, generally within 5–10 business days after approval.

Your bank or payment provider may require additional time to post the refund.

For items that arrive damaged, defective, or incorrect, a physical return may not be necessary.

7. Lost or Missing Packages

If your order is marked delivered but you have not received it, please check your delivery location and contact the carrier.

If your shipment is confirmed lost in transit, contact us so we can investigate and arrange an appropriate resolution, including a replacement or refund where applicable.

8. Exchanges

We do not offer direct exchanges for change-of-mind purchases.

For eligible non-personalized products, you may request a return and place a new order for your preferred item.

If an item arrives defective or incorrect, please contact us so we can arrange a replacement or another appropriate resolution.

9. Contact Us

If you have any questions about your order, returns, or refunds, we’re happy to help.

Heart Philosophy
Website: https://heartphilosophy.com
Email: support@heartphilosophy.com

Thank you for choosing Heart Philosophy. Every piece is meant to carry a little love. 🤍